LLM Mastery Training

🚀 Why Should YOU Use AI? ⏱️ 10 min

🎯 Let's Be Real - What's In It For You?

NOT More Work! AI helps you do your current work faster and better. Think of it as your personal assistant that never takes a break.

Common Fears (We Get It!) and the Truth:

❌ "I'll get more work dumped on me"

✅ Reality: AI helps you finish your current tasks faster, giving you more breathing room - not more tasks. It's about working smarter, not harder.

❌ "It's too complicated"

✅ Reality: If you can send a text message, you can use AI. We'll start super simple - promise!

❌ "It will replace my job"

✅ Reality: AI can't build relationships, make judgment calls, or understand Nomad's unique culture. It's a tool that makes YOU more valuable by handling the boring stuff.

🏢 Key Nomad Facts You Must Know:

We're a technology platform - NOT a traditional property manager
4% monthly fee - 60% less than traditional 10% managers
Guaranteed Rent - Owners get paid even if tenants don't pay
$500K Property Protection - Comprehensive damage and liability coverage
30+ rental websites - Maximum marketing exposure
Owner stays in control - They make all major decisions
24/7 maintenance triage - We coordinate, owner decides
Pet fees: $500 total (owner gets $400, Nomad keeps $100)
Resident Benefits: $45/month (owner can waive)
90% would recommend - Proven customer satisfaction

🎉 Real Wins for Real Nomads:

What Your Day Could Look Like:

Before: 30 minutes writing a follow-up email after a difficult objection phone call
After: 5 minutes with AI draft addressing specific concerns + your personal touch = Done!
Before: Stressed about responding to difficult owner email
After: AI helps draft professional response, you customize = Confidence!
Before: Manually summarizing call notes
After: AI creates summary in seconds = More time for actual calls!

🏃‍♀️ Quick Win Exercise - See the Magic in 2 Minutes!

Let's prove AI saves you time RIGHT NOW. Type a common task you do that takes 5-10 minutes:

🎯 Pro Tip for Live Training: Share your biggest time-waster task with the group. Let's solve it together!

🎯 Understanding LLMs for Property Management ⏱️ 10 min

⚡ Critical: What Owners Handle vs. What Nomad Provides

🚗 Owners Stay in the Driver's Seat:

Initial tenant outreach & communication
Showing coordination
Setting rental rates & pet policies
Negotiating lease terms
Property maintenance decisions & costs
Local licensing & taxes

🛠️ Nomad Provides Tools & Protection:

Marketing on 30+ websites
Application & screening ($40/adult)
Attorney-vetted lease templates
Guaranteed Rent payments
$500K Property Protection
24/7 maintenance coordination

Why LLMs Matter for Nomads

As a technology platform, Nomad empowers property owners with tools that reduce traditional management headaches. LLMs are another powerful tool that can help our team provide even better service to property owners and tenants while streamlining our daily operations.

What's an LLM?

A Large Language Model (LLM) like ChatGPT is an AI trained on vast amounts of text to understand and generate human-like responses. For Nomads, it's like having an intelligent assistant that understands property management challenges and can help with communication, documentation, and problem-solving.

What LLMs CAN do for Nomad operations:

✅ Draft professional responses to property owner inquiries about Guaranteed Rent
✅ Create clear explanations of Nomad's services for potential clients
✅ Summarize tenant screening reports and lease agreements
✅ Craft effective follow-ups after challenging phone conversations
✅ Help explain complex property protection policies
✅ Role-play difficult conversations with property owners or tenants

What LLMs CAN'T do (critical for property management):

❌ Access real-time property or tenant data from Nomad's systems
❌ Make binding decisions about lease agreements or payments
❌ Guarantee accuracy of legal or financial information
❌ Handle sensitive tenant personal information securely
❌ Replace human judgment on complex property issues
❌ Remember previous conversations or client history

For Nomads: LLMs are tools to enhance your expertise, not replace it. Always review AI-generated content for accuracy, especially when explaining our 4% fee structure, Guaranteed Rent program, $500K Property Protection, or how we differ from traditional 10% property managers. Remember: We're a technology platform that keeps owners in control!

🎯 Challenge: Test Your Property Management AI Knowledge!

Complete the quiz below to earn your first 50 points!

When should Nomads be MOST cautious using an LLM?

When drafting a follow-up email to a property owner
When handling tenant personal financial information
When explaining Nomad's Guaranteed Rent program
When improving internal team communications

🤖 Try Your First Nomad AI Interaction!

Ask the AI to explain a Nomad concept in simpler terms for a property owner:

⚡ The Power Test: Manual vs AI ⏱️ 20-25 min

🏆 Complete 3 Real Tasks - See the Time Difference!

Do these tasks manually first (5-10 min cap), then with AI. Track your time!

📞 Task 1: Dialpad Call Summary to Email

⏱️ Manual Method (Try First!):

Read through your call notes/transcript
Identify key points and action items
Write professional follow-up email
Format with proper greeting, summary, next steps

Timer: Start your timer!

🤖 AI Method (Try After Manual):

Paste your Dialpad transcript and let AI create the email:

AI Timer: Ready to start!

🏠 Task 2: Get Up to Speed on Teammate's Deal

Scenario:

Your teammate is out sick. You need to understand their deal quickly before calling the property owner back.

Deal Notes: "3BR Austin property, owner Sarah Chen, $2800/mo guaranteed rent, tenant screening pending, owner worried about current tenant credit (620), wants property photos next week, asked about pet policy, mentioned tax benefits question, closing set for 6/15"

⏱️ Manual Method:

Read through all notes and emails
List key points and concerns
Identify open questions
Prepare talking points

Ready!

🤖 AI Method:

Ready!

📧 Task 3: Respond to This Email (Watch for the Curveball!)

⚠️ Tricky Email from Property Owner:

"Hi, I'm interested in your Guaranteed Rent program for my 4-bedroom house at 123 Oak Street. My current tenant pays $3,500/month and their lease ends next month. I heard Nomad guarantees $4,000/month minimum regardless of market conditions. Also, can you waive the property inspection since I just had one done last year? I need to start receiving the guaranteed payments immediately. Thanks, Jim"

🚨 Curveball: This email contains several misconceptions about Nomad's program!

🤖 Test AI's Response:

🔍 Critical Analysis:

What should a human catch that AI might miss?

❌ Nomad doesn't guarantee MORE than market rate
❌ Property inspections can't be waived
❌ Guaranteed payments don't start "immediately"
✅ Need to set realistic expectations
✅ Educate about actual program benefits

🎯 Live Training Discussion Points:

Share your time savings with the group
Which task benefited most from AI?
What did you have to fix in the AI responses?
How will you use this in your daily work?

🏢 Nomad-Specific Use Cases ⏱️ 15-20 min

Let's explore how LLMs can help with tasks specific to Nomad's property management platform:

🏆 Challenge: Master Nomad Communication!

Complete all 6 use cases to earn the "Nomad Communication Master" badge!

7. Dialpad Call Follow-up Emails

Transform call transcripts into professional follow-up emails with action items

You are a Nomad. Create a follow-up email from this Dialpad call transcript. Include: - Summary of what was discussed - Clear action items with owners - Next steps and timelines - Professional tone appropriate for the relationship - Subject line [Paste Dialpad transcript here]

🎯 Create Professional Call Follow-up

Paste your Dialpad call transcript and get a professional follow-up email:

1. Property Owner Inquiries About Guaranteed Rent

Scenario: Owner asks: "How does Guaranteed Rent work if my tenant stops paying after 2 months?"

You are a Nomad. Draft a clear, reassuring response to a property owner asking: "How does Guaranteed Rent work if my tenant stops paying after 2 months?" Include: - Explanation of Nomad's 3-month payment guarantee - What happens during the guarantee period - How Nomad handles tenant issues - Professional and confident tone - Reference to Nomad's technology platform benefits

🎯 Your Turn: Security Deposit Program Inquiry

Write a prompt to respond to: "I'm concerned about your Flexible Security Deposit Program. What if the tenant doesn't pay the full deposit?"

2. Objection Follow-Up Communication

Scenario: A property owner just raised concerns about fees on a phone call

🎯 Handle Objections with Follow-Up Emails

Ask AI to draft a professional follow-up after a challenging phone call:

3. Tenant Screening Report Summaries

🎯 Screening Report Communication

Create a summary of screening results for a property owner:

4. Property Protection Plan Explanations

🎯 Explain Complex Coverage

5. Internal Team Updates

🎯 Professional Team Communication

6. Difficult Conversation Practice

🎯 Role-Play Property Owner Concerns

✋ Hands-On Nomad Practice ⏱️ 15-30 min

🎯 Ultimate Nomad Practice Challenge!

Complete both property management exercises to earn the "Nomad Hands-On Hero" badge!

📞 Super Easy Start: Your Dialpad Call Summary

Let's start with something you do every day - turning call notes into emails!

🚀 Try It With YOUR Recent Call

Quick Steps:

Open Dialpad and find a recent property owner call
Copy the transcript (or your call notes)
Click the button above
Paste and watch AI create a perfect follow-up email!

💡 Pro tip: Start with a simple call - maybe a maintenance request or rent question

Practice Session Guidelines

Choose a real Nomad scenario from your work
Write a clear, specific prompt with Nomad context
Test with AI and review for accuracy
Refine to match Nomad's communication style
Share insights with your team

🎯 Practice Exercise 1: Property Owner Maintenance Concern

Scenario: Property owner emails: "My tenant reported a broken AC unit and wants it fixed immediately. They're threatening to withhold rent if it's not fixed by tomorrow. What should I do?"

Write your Nomad-focused prompt:

How would you improve your prompt?

🎯 Practice Exercise 2: New Property Owner Onboarding

Scenario: New property owner signed up for Guaranteed Rent but seems confused about:

How tenant screening works with Nomad
When they'll receive their first guaranteed payment
What happens if current tenant doesn't meet Nomad's criteria

🎓 Advanced Nomad Prompting ⏱️ 10-15 min

🏆 Nomad Prompt Engineering Master Challenge!

Master the NOMAD framework to earn the "Nomad Prompt Engineer" badge!

The NOMAD Framework for Property Management Prompts:

Nomad Context: Reference specific Nomad services and values
Outcome: Specify the desired result or action
Message Type: Email, internal update, client communication, etc.
Audience: Property owner, tenant, team member, prospect
Details: Include relevant property, tenant, or policy information

🎯 NOMAD Framework Challenge

Weak prompt: "Help me write something about rent collection."

Transform it using the NOMAD framework:

Reusable Nomad Communication Template:

You are a Nomad. Write a [MESSAGE TYPE] to a [AUDIENCE] regarding [SPECIFIC ISSUE]. Nomad Context: [We're a technology platform charging 4% (vs 10% traditional), offering Guaranteed Rent, $500K Property Protection, marketing on 30+ sites, while owners stay in control] Property Details: [Property type, location, current situation] Desired Outcome: [What action or understanding you want] Tone: [Professional/Reassuring/Educational/Urgent] Include: - [SPECIFIC NOMAD BENEFIT 1] - [SPECIFIC NOMAD BENEFIT 2] - [NEXT STEPS OR CALL TO ACTION] End with confidence in Nomad's technology platform and services.

🎯 Nomad Template Testing Challenge

Use the template above for a specific property management scenario:

Advanced Nomad Techniques:

Service Integration: Always mention relevant Nomad services
Value Proposition: Highlight how Nomad reduces owner hassles
Technology Focus: Reference Nomad's digital platform benefits
Confidence Building: Use language that builds trust in Nomad's expertise

🤝 Nomad AI Success Plan ⏱️ 10-15 min

🎉 Final Challenge: Your Nomad AI Commitment!

Make your commitment to earn the "Nomad LLM Champion" badge and complete your training!

Property Management Specific Concerns

🤖 Ask Nomad AI About Your Concerns

Have a question about using LLMs in property management? Ask our AI assistant!

Success Metrics for Nomads:

Faster response times to property owner inquiries
More consistent messaging about Nomad services
Improved tenant screening communication
More effective objection handling in follow-up communications
Enhanced team collaboration and updates
Increased confidence in complex policy explanations

🎯 Your Personal Nomad AI Action Plan

What's one specific way you'll use LLMs to improve your Nomad work this week?

Your Next Steps as a Nomad:

Join the Nomad LLM Tips Slack channel
Practice AI prompts with real Nomad scenarios weekly
Share successful prompts with your team
Contribute to the Nomad-specific prompt library
Attend monthly Nomad AI office hours
Use AI to enhance your communications

🚀 LLM Mastery Training

👥 Live Training Mode

🎯 For Facilitators:

💬 Discussion Prompts:

🎯 Choose AI Model